Question 1

Who bears the customs inspection fees?

Accepted Answer

The responsible party is determined based on the agreed transportation terms in the contract (e.g., FOB, CIF, DDP).

Question 2

Can the product be customized? Will delivery be delayed if customized?

Accepted Answer

Customized products are available. Non-customized items ship within 7 business days, while customization timelines depend on functional requirements.

Question 3

Is professional training required?

Accepted Answer

We offer basic operation which is guided by instructional videos. Remote meeting-based training is available upon request.

Question 4

Does the product price include freight charges?

Accepted Answer

No, product prices do not include freight charges.

Question 5

Are there additional charges for customized features?

Accepted Answer

Additional charges depend on the specific customization requirements.

Question 6

Does the system support multi-currency payments? What exchange rate is used?

Accepted Answer

Yes, multi-currency payments are supported. Exchange rates are calculated based on the real-time rates at the contract signing date.

Question 7

Are on-site demonstrations available?

Accepted Answer

In China: Buyers are invited to our facility for live product demonstrations. Overseas: demonstrations via live video conferencing.

Question 8

What pipe sizes are compatible? - G series

Accepted Answer

Designed for pipes larger than 280mm.

Question 9

Waterproof rating? - G series

Accepted Answer

G series achieve IP65 waterproofing.

Question 10

Maximum water pressure? - G series

Accepted Answer

2900 psi (max jet pressure)

Question 11

Is water cleaning more effective than steel brushes? - G series

Accepted Answer

The robot’s 2900 psi high-pressure jet provides 360° rotation cleaning, ideal for curved pipes. Steel brushes only clean flat surfaces, leaving gaps and risking scratches on copper/aluminum pipes.

Question 12

What types of tanks are S6 compatible?

Accepted Answer

Suitable for water tanks, sludge tanks, and semi-sealed containers storing non-hazardous liquids.

Question 13

Can S6 clean chemical tanks?

Accepted Answer

Yes, for non-explosive chemicals. Ensure liquids do not contact electrical components.

Question 14

S6 Waterproof rating?

Accepted Answer

IP66 rating for water resistance.

Question 15

S6 Maximum water pressure?

Accepted Answer

300Pa or 4300 psi

Question 16

What scenarios are X6 applicable?

Accepted Answer

Designed for high-viscosity media environments, such as livestock manure slatted floor and slurry tunnels.

Question 17

What is X6's waterproof performance?

Accepted Answer

X6 achieves IP65 waterproof rating.

Question 18

Does it support different HVAC duct diameters?

Accepted Answer

The Q37 and Q40 are compatible with 280–750 mm diameter ducts. The Q50 is compatible with 400–1180 mm diameter ducts.

Question 19

Does it have a built-in vacuum system?

Accepted Answer

The Q37/Q40/Q50 includes vacuum ports but requires pairing with external vacuum machine (W40) for full functionality.

Question 20

What pipe sizes are applicable?

Accepted Answer

Different models support different pipe diameters:DN300–2000: K22/K20/K18 models,DN190–2000: K22B model,DN150–2000: K22C model

Question 21

What types of pipelines are applicable?

Accepted Answer

Suitable for municipal pipelines, fire pipelines, ventilation ducts, sewage pipelines, urban underground pipelines, etc.

Question 22

K series Waterproof performance?

Accepted Answer

All models in this series achieve IP68 waterproof rating.

Question 23

Does it support video recording and screenshots?

Accepted Answer

Yes, all models include video recording and screenshot capabilities.

Question 24

What is the maximum working distance?

Accepted Answer

K22 series: 120 meters,K20/K18 : 100 meters,Customizable: Up to 200 meters

Question 25

How are repair fees calculated for products damaged?

Accepted Answer

Within 1-year warranty: Free replacement of defective parts. Buyers cover return shipping. Beyond warranty: Fees are based on replacement part costs.

Question 26

What daily maintenance tasks need to be performed (e.g., cleaning, component inspection)?

Accepted Answer

Buyers can perform maintenance according to the daily maintenance guide manual provided with the product.

Question 27

Maintenance of inspection robots

Accepted Answer

After the inspection, clean the dirt on the surface of the equipment with clean water, wipe it with a clean towel, and put it back in place according to the packaging requirements; do not allow the equipment to be squeezed, collided or impacted to cause unnecessary damage. The dust on the camera window and display screen should be cleaned with a clean cotton ball dipped in anhydrous alcohol and wiped from the inside to the outside;
The handheld wireless controller should be charged in time. If it is not used for a long time, it should be charged and discharged at least once every 3 months;
When the equipment is finished and the internal heat is high, it should be placed for 5-10 minutes before being put into the box;
After each operation, the dust cover corresponding to each joint should be covered;
After the control system has been working for 6 months, routine maintenance should be carried out in time, and the cooling fan and dust removal work should be replaced;
After the crawler has worked for 100 hours, the screws of the structural parts should be tightened. If it is placed for more than 6 months, the grease in the machine should be replaced and the sealing condition should be checked;
The front camera system is the same as above;
When using a 48V/8AH battery (optional), please charge the battery in time when the system undervoltage alarm occurs. During the charging process, when the charger indicator turns green, charging is completed; if the battery is not used for a long time, it is recommended to charge and discharge the battery once every 1-3 months.

Question 28

What is the warranty period? What is the fault response time? Does remote diagnosis support?

Accepted Answer

Warranty: 1-year quality guarantee. Free replacement of defective parts for quality-related issues (buyer covers shipping).
Fault Response: 24-hour response time (varies by region due to time zones).
Remote Diagnosis: Supports remote video troubleshooting or live video conferencing.

FAQ